What forms of payment do you accept?
We accept Visa, Mastercard, and American Express debit and credit cards. You can place your order securely on the website.
What if an item is showing as out of stock?
If you see a product you like on the website that is out of stock, please email email@example.com for more information on when the item will become available.
Can I add items to an existing order?
No, once an order has been placed we cannot add additional items to it. If you would like any additional items, however, please place another order on the website. If we can include your new order in the same shipment, we will be happy to refund the shipping costs for UK mainland orders within 2 working days.
Is it safe to use my payment card on your website?
Our ecommerce provider includes an SSL certificate that uses industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
Should I buy a sample?
Although we have tried our best to give the most accurate photographic representation of the wallpaper, we urge you to buy a sample to ensure you know what you are purchasing as returns will not be accepted unless the wallpaper is faulty.
How much wallpaper do I need?
Each product listing has the dimensions of the rolls listed together with the pattern repeat. It is the responsibility of the customer to have correctly measured the amount of wallpaper needed. If you need some help calculating how much you may need, please email us at firstname.lastname@example.org.
What is the wallpaper made from?
Our wallpaper is a standard european paper made from 100% paper.
It is a mechanically woven wood pulp paper: Kaemsol M FSC. Bleached 003 coated. 150gsm / m2
The wallpaper printing process in UK uses only water based ink - no solvent.
How do I prepare for hanging the wallpaper?
This is a top quality wallpaper and must only be hung by a qualified and experienced decorator.
We are not liable for any damage or problems caused by faulty hanging.
Hanging instructions are included with each purchase on the reverse of the label.
Please be aware that our wallpaper is a handcrafted product containing natural materials and variations in vertical and horizontal weave and shade are normal characteristics of such wallpapers.
Whilst we make every effort to ensure our wallpapers are of the highest quality, variations may occur.
Please inspect every roll before cutting and hanging the wallpapers to make sure they all have the same batch number and there are no faults or colour variations.
We cannot accept liability for defects at the time of hanging nor any consequential loss.
Check that rolls are undamaged, that the product code, batch and letters are the same for each roll of the design and that all colours match.
Inspect the wallcovering for defects and shading.
What are the instructions for hanging the wallpaper?
Full hanging instructions are included with each purchase on the reverse of the label.
Walls must be clean, firm and dry, with old wallpaper, backing and lining paper having been removed. Any flaky surfaces should be scraped, holes or cracks filled and sanded, and porous surfaces sealed and allowed to dry for 48hrs. Ideally, cross-line your walls with grade 800 or 1000 lining paper. Do not hang wallpaper over expanded polystyrene veneers or any other such flammable products and ensure all wall-coverings are firmly stuck down.
To avoid white edges showing when hanging darker coloured paper, it is recommended to use a crayon of a matching colour to pre-colour each end of the roll.
We recommend using a traditional style, starch based, ready mixed tub paste for all wall coverings (Wheat, Cellulose, Light Duty Premix). We recommend premixed tub pastes such as LAP, Polycell or Solvite. Do not use clear premix adhesive on European pulp papers as surfactants (soap) used in manufacturing adhesive may cause oily stains. Also premixes containing PVA, PVC or other resins and additives may cause staining.
Avoid squeezing paste out of the joints. The paste should not come into contact with the printed side of the paper, if this should happen, gently use a clean damp cloth immediately to wipe off while it is still moist. Do not rub the seams as this may damage the painted surface. Dried paste may damage the surface of the wallpaper.
Cut your lengths allowing for pattern matching and for final trimming top and bottom. Do not assume that the wallpaper will come off the roll the right way up. Apply the paste generously and ensuring the edges are covered. Allow to soak for 2-3 minutes for the paper to become supple. Do not over soak. Do not allow the paste to contaminate the painted surface of the paper. Do not paste more than one length at a time. Use a plumb line when hanging the first length and smooth the paper to the wall using a paperhangers brush from the centre of the length to the edge to expel air bubbles. Check the results after hanging 2 or 3 lengths and if you are not happy, stop. Do not over wipe the seam of adjoining wallpaper panels as this could result in the background colour being damaged. Good ventilation and an even temperature will assist in the even drying of wallpaper.
The above instructions are provided in good faith and individual site conditions are beyond our control.
What is your policy on wallpaper returns?
Check all wallpapers within 14 days of delivery and contact us immediately or after 3 lengths have been hung if there is a problem. We cannot accept responsibility for wallpaper hung after 3 lengths.
No claims will be accepted for more than one roll and any claim is strictly limited to the replacement of faulty wallpaper.